What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    So you cant even ask for a desired username??

    Asked by Michael  on February 14, 2017 at 03:41 PM

    we are using this as a sign up form and asking for a desired username and desired email address. Not asking for any passwords. 

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    JotForm Support

    Answered by BJoanna on February 14, 2017 at 06:40 PM

    Unfortunately no. Username is considered as part of login credentials and asking for user login credentials is against JotForm Terms of use

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We also have a phishing system that is programmed to automatically suspend any account that has created a form which have a field that is asking for user login credentials.

    Feel free to contact us if you have any other questions.