What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does Jotform store any credit card information on their servers?

    Asked by directorofeducation_anshai on February 14, 2017 at 04:27 PM
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    JotForm Support

    Answered by Chriistian on February 14, 2017 at 08:52 PM

    No, jotform does not store credit card information on our servers. When a user submits a form with their payment information, the payment integration used on the form will be handling the credit card information and process the payment. Jotform simply passes this data to the payment integration for processing.

    For example, you have a payment form that is integrated with Authorize.net. This means the credit card information will be handled by Authorize.net. With this, jotform users can accept payment or enable payment authorization.

    Forms that collect credit card information using plain textbox fields is strictly prohibited in jotform. These forms are automatically disabled and the account is suspended.

    I would also like to inform you that Jotform is PCI DSS Compliant. We have PCI Service Provider Level 2 certificate. 

    If you need further assistance, please let us know.