Email Bouncing: Option that will prompt a user when email ends in Bounce list

  • Profile Image
    Asked on February 14, 2017 at 07:41 PM
    I discovered this problem by noting that if the notification email addresses are ordered

     (address) (blocked-address)

    then JotForm cheerfully sends notifications.  If the sequence is

     (blocked-address) (address)

    nothing comes through; JotForm apparently abandoned sending notification when it sees the blocked address in the first position and never sends to the second address. UTTERLY. BAFFLING.

    It would be extremely helpful to have forms' notification set-up dialog check the email addresses against the blocked address list and warn before saving the form.  Otherwise, notifications fail silently and the customer is left mystified.  I note dozens of frustrated users/customers on the bulletin boards discussing workarounds or trying to get help.

    FWIW, the form was indeed configured with the as noted in your KB link.

    Some customers may be incapable or unable to set up an SMTP connection, especially if they do not own their email accounts.

  • Profile Image
    Answered on February 15, 2017 at 01:46 AM

    We're sorry for the inconvenience.

    I hear you, so I will forward this thread to our backend team as a feature that could be implemented. I agree it would be very useful if it is possible to implement such feature.

    We will certainly inform you if something like that is possible.

    Thank you for your contribution.