- novastorAsked on February 14, 2017 at 07:41 PMI discovered this problem by noting that if the notification email addresses are ordered
then JotForm cheerfully sends notifications. If the sequence is
nothing comes through; JotForm apparently abandoned sending notification when it sees the blocked address in the first position and never sends to the second address. UTTERLY. BAFFLING.
It would be extremely helpful to have forms' notification set-up dialog check the email addresses against the blocked address list and warn before saving the form. Otherwise, notifications fail silently and the customer is left mystified. I note dozens of frustrated users/customers on the bulletin boards discussing workarounds or trying to get help.
FWIW, the form was indeed configured with the firstname.lastname@example.org as noted in your KB link.
- JotForm SupportNik_CAnswered on February 15, 2017 at 01:46 AM
We're sorry for the inconvenience.
I hear you, so I will forward this thread to our backend team as a feature that could be implemented. I agree it would be very useful if it is possible to implement such feature.
We will certainly inform you if something like that is possible.
Thank you for your contribution.