Payments and Forms not Working Together

  • jfields4715
    Asked on February 15, 2017 at 9:43 AM

    Recently, about 3 weeks ago, our forms used to register for a conference started to all go into incomplete payment. However, I am receiving payment confirmation from Paypal for the registrations. I'm not sure what is causing the two not to be linked up anymore. Can you please assist?

  • BJoanna
    Replied on February 15, 2017 at 11:23 AM

    If you receiving payments to your PayPal account I would suggest you to Enable IPN on your Paypal Account: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Also please check this guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Hope this will help. Let us know if you need further assistance.