What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I eliminate my current account and create a new one?

    Asked by Larry Back  on February 15, 2017 at 05:00 PM

    I currently have an account under username larryback, and my email, LB@LBACKCONSULTING.COM, that was associated with a use no longer applicable.  I transferred the JotForm account to the webmaster that took my place, or at least that's what I tried to do, but I keep getting notices of new forms uploaded.  The user name may have been deleted but my email is still in the JotForm system.  How can I delete my association with the current account and then start a new one so I can develop a form for my new neighborhood?

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    Answered by Ian on February 15, 2017 at 07:34 PM

    I am sorry for the inconvenience caused. I had unsubscribed your email from email subscription list. You should not receive any further emails related to account now.

    Hope this helps.

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    Answered by Larry Back  on February 16, 2017 at 12:04 PM

    Thanks very much, Ian.  I now need to start a new account, but when I enter my email address to sign up, the Email field in the Create My Account screen returns "Email not available." Is there a way for me to use my email address (LB@LBACKCONSULTING.COM) to create a new account?...Larry

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    JotForm Support

    Answered by AIDAN on February 16, 2017 at 02:15 PM

    Hi Larry,

    I have freed your email to be used on the new account you plan to create.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by larback on February 16, 2017 at 03:46 PM

    I've said it before: You guys are fantastic!  Thanks so much for your able assistance.