How can I eliminate my current account and create a new one?

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    Larry Back 
    Asked on February 15, 2017 at 05:00 PM

    I currently have an account under username larryback, and my email, LB@LBACKCONSULTING.COM, that was associated with a use no longer applicable.  I transferred the JotForm account to the webmaster that took my place, or at least that's what I tried to do, but I keep getting notices of new forms uploaded.  The user name may have been deleted but my email is still in the JotForm system.  How can I delete my association with the current account and then start a new one so I can develop a form for my new neighborhood?

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    Answered on February 15, 2017 at 07:34 PM

    I am sorry for the inconvenience caused. I had unsubscribed your email from email subscription list. You should not receive any further emails related to account now.

    Hope this helps.

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    Larry Back 
    Answered on February 16, 2017 at 12:04 PM

    Thanks very much, Ian.  I now need to start a new account, but when I enter my email address to sign up, the Email field in the Create My Account screen returns "Email not available." Is there a way for me to use my email address (LB@LBACKCONSULTING.COM) to create a new account?...Larry

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    Answered on February 16, 2017 at 02:15 PM

    Hi Larry,

    I have freed your email to be used on the new account you plan to create.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered on February 16, 2017 at 03:46 PM

    I've said it before: You guys are fantastic!  Thanks so much for your able assistance.