What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not being displayed correctly in Internet Explorer 8

    Asked by GillesGDV on February 16, 2017 at 12:23 PM


    i have the same problem with Explorer 8 for windows and Opera for OSX :

    the form is not visible.


    My form : https://form.jotformeu.com/jsform/70452752235352

    The page : http://moa.douane.gouv.fr/articles/a12556-les-cellules-conseil-aux-entreprises


    Help please ?

  • Profile Image
    JotForm Support

    Answered by Kiran on February 16, 2017 at 01:47 PM

    Please be noted that Internet Explorer 8 is an outdated version and there is no guarantee that the form will be working on this version. It is recommended to use the latest version of Google Chrome or Mozilla firefox so that it should be working fine.

    I have tested the web page on Opera on Mac OS and see that the form is displayed without any issue.

    Could you try accessing the form on any other browser on Mac OS and see if the form is loading normally?

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by GillesGDV on February 17, 2017 at 04:37 AM


    The form is displayed correctly on OSX, my apologize.


    But in Explorer at the third place with 1 080 450 session. cf ecran 1


    Explorer 8 and under version is 70 000 session cf ecran 2

    in one year for all.


    Here is a problem for this users. But i anderstand. If you get more dev arround this, is good for all.

    Thanks you for your feed back.

    Best regard.

  • Profile Image
    JotForm Support

    Answered by liyam on February 17, 2017 at 06:19 AM


    How about changing your form embed code to iframe and make sure you have the frameborder attribute set in the iframe code. Here's an example:

    <iframe frameBorder="0"></iframe>

    If you need assistance please let us know.