Problem with Show/Hide Conditions - urgent

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    Asked on June 14, 2012 at 01:26 AM

    Please help I have been troubleshooting these issues for 2 days preparing for a large commercial rollout.

    THE ISSUE:  the Show conditions seem to work for a while however when I go back in to the form later (2-3 hours) they no longer work.

    Please visit the form at the link below.

    If you select Accidental Damage claim at the moment it is working fine however if you select the Theft claim options the fields are not appearing however were earlier today.

    The conditions use exactly the same logic between the different claims options.

    Q - Is there a limit to amount of conditions on free account?

    I have tested in Firefox and Crome and the issue is consistent in both so doesn't seem to be a Browser issue

    I need confidence that this erractic behavour is rectified prior to having the confidence to move to your premium paid account and releasing to our premium commercial clients.

    Your urgent assistance is appreciated

  • Profile Image
    Answered on June 14, 2012 at 05:57 AM


    First off, there's no limit with the amount of conditions for all users.

    I have tested your form and I can't seem to find any problems, your form works great here. You can check my test video:

    Can you recheck if everything is working now? Maybe there was an update delay with your form, try clearing your browsers cache and recheck everything.

    Do let us know if you have further questions. Thank you.

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    Answered on June 14, 2012 at 06:01 AM

    Hi, as my collegue I've checked your forms too with no errors/problems.

    Please check and let us know.


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    Answered on June 14, 2012 at 07:14 AM

    Thank you  both for checking my form and my apologies for not fully explaining the issue. I thought support would clone my form, look at the all the conditions and advise.

    I have uploaded an image of the one of the conditions that is not working.(*BREAKING NEWS CANT FIND UPLOAD LINK)

    When Theft claim is selected a set of condition fields show. These works fine. The issue is that when yes is chosen for the question  'Have you received a repair estimate or replacement quotation' three (3) more conditioned questions should show. They do not. That is the issue.

    Again, please refer screenshot attached* of condition that should show when  'Have you received a repair estimate or replacement quotation' is selected as yes

    Thanks in advance

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    Answered on June 14, 2012 at 06:54 PM


    I have cloned your form and I don't find (*BREAKING NEWS) upload field in your form. I only saw one upload field in your form (*UPLOAD SUPPORTING DOCUMENTATION).

    However, I have fixed the said issue of your conditions and please take a look here if I did it correctly.

    If you like what I did, feel free to clone it.

    Thank you!