What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reset submission count? Developer for Client

    Asked by btypros on June 14, 2012 at 04:31 AM

    Hello,

     

    First, great product..  In two days, I have figured out the basics to putting up web forms.

     

    I am a developer for this client and it took some test runs to figure this tool out.

     

    I made 26 submission for testing..

     

    Anyway to reset the count back to 0 so the client has a full 100 to work with?? 

     

    Thanks in advance..

    Page URL:
    http://thewetbrush.net/

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    JotForm Support

    Answered by idarktech on June 14, 2012 at 05:10 AM

    Done. Please note that we can only do this once.

    Thanks for using JotForm!

  • Profile Image

    Answered by governoRPC on September 24, 2012 at 07:20 PM

    Hi, 

    I have the same problem... need to test, but need to reset when the form goes alive.

    How I do that?

    thanks.

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    JotForm Support

    Answered by Mike_T on September 24, 2012 at 07:44 PM

    @governoRPC,

    Please contact us once you complete with testing. We are able to reset your submissions for one time.

    Thank you for using our services.

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    JotForm Support

    Answered by jonathan on September 24, 2012 at 07:48 PM

    @governoRPC

    In addition to Mike_T's, we would like to inform you also that submissions counter do auto resets on the 1st day of the Month. You can also take the timing hint to do testing prior to going live.

    Thanks.

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    Answered by governoRPC on October 02, 2012 at 11:04 AM
    Thanks!
    Is it the same effect of the 'reset buttom' in my panel?
    Silvio
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    JotForm Support

    Answered by EduardoMendez on October 02, 2012 at 11:40 AM

    Hello Silvio,

    The answer to your question is no, whenever you receive a submission your submission counter will increase and your account will dissable if you pass the monthly limit according to your subscription.  

    Deleting your submissions does not reset the counter of your account.  It clears the submissions from your account in the sence that they will no longer be retrievable.

    Please let us know if you need further assistance!