What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I, if at all possible, decrease the loading time of a FMBL Jotform code?

    Asked by borgerne on December 27, 2010 at 08:06 AM


    I recently made a Facebook contact form on behalf of a client. The form works perfectly, however the load time of the form is 6-7 seconds. Is there any way to speed this up?

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 27, 2010 at 09:46 AM

    It shouldn't take such a long time. Is it a very large form?

    Is it possible to post the URL of the page?

  • Profile Image

    Answered by borgerne on December 28, 2010 at 03:12 AM


    Thanks for your reply.

    No, I wouldn't consider it large really. Here's the URL: http://www.facebook.com/pages/Gullbagen/168901346484184?v=app_4949752878&ref=ts

    I've tested it in both IE8 and Firefox 3.6.3. Same result, so it doesn't appear to be browser-related.
    I haven't tested it yet in Safari or Chrome though.

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 28, 2010 at 09:59 AM

    This is happening because of how the Facebook works. They first load the page without the contents of the tab, then send the contents. So, there is nothing we can do from our end for this. 

  • Profile Image

    Answered by borgerne on January 17, 2011 at 03:23 AM


    Just to let you know, the issue resolved itself. It turns out it loads much quicker (2 seconds) when regular FB users visited the contact form :-) For some reason the load time was much longer when I was logged on as administrator! So, problem solved.

    Best regards,


  • Profile Image
    JotForm Support

    Answered by abajan on January 17, 2011 at 04:57 AM

    I recently had a similar load time issue with a Facebook landing page, unrelated to JotForm. It was a template that included embedded YouTube videos. Whereas previously the template linked to an external stylesheet residing on the author's server, I found that embedding the style into the template decreased its load time considerably.