What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change my credit card info?

    Asked by mleibovitch on June 14, 2012 at 09:33 AM

    Couldn't find it under "Account settings". 

    Thanks

  • Profile Image

    Answered by moonzkie on June 14, 2012 at 10:04 AM

    Hi,

    Credit card paid subscriptions are processed by our chosen payment gateway, Plimus. Thus, anything that concerns your billing can be managed by logging in to their website.

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  If you forgot your password, reset your Plimus password by entering your email and Plimus username.
    3.  Log in to Plimus via this page.
    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription.



    5.  Save the changes to update your account.

  • Profile Image

    Answered by mleibovitch on June 14, 2012 at 01:16 PM

    Great, thanks!