What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not taking payments

    Asked by Dawn748 on February 17, 2017 at 08:51 AM

    I am using Square to take payments on my form.   The form is completed, but the payments are not happening in Square.

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    JotForm Support

    Answered by Kevin_G on February 17, 2017 at 11:17 AM

    I have checked the form you've integrated with Square http://www.jotform.us/form/70436770419156 and found the submission showing payer info which means the payment was processed: 

    Have you checked the transactions on your Square account? 

    I have also cloned your form and integrated it with Square, upon submitting a payment on sandbox mode I can see it was sent through without any problem: 

    I also checked your integration and it seems properly set up; however, you could try removing and adding the integration once again, try submitting a payment and make sure your integration is in live mode, if the problem persists, please let us know.