My form is not taking payments

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    Dawn748
    Asked on February 17, 2017 at 08:51 AM

    I am using Square to take payments on my form.   The form is completed, but the payments are not happening in Square.

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    Kevin_G
    Answered on February 17, 2017 at 11:17 AM

    I have checked the form you've integrated with Square http://www.jotform.us/form/70436770419156 and found the submission showing payer info which means the payment was processed: 

    Have you checked the transactions on your Square account? 

    I have also cloned your form and integrated it with Square, upon submitting a payment on sandbox mode I can see it was sent through without any problem: 

    I also checked your integration and it seems properly set up; however, you could try removing and adding the integration once again, try submitting a payment and make sure your integration is in live mode, if the problem persists, please let us know.