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    Stripe: Payment error - payment was unsuccessful

    Asked by bmorgan2014 on February 17, 2017 at 12:32 PM

    Getting an error every time I test the app to try to make a payment. I reach out to my bank first ( which they saw no transaction and did not reject payment.), Then Stripe who says that it has to do with the integration on the Jot Form side. I've attached the screenshot of the error I'm receiving. Can you help me fix this please. I am trying to run a campaign soon, and I really need this to work. 



    Page URL:

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    JotForm Support

    Answered by EltonCris on February 17, 2017 at 01:46 PM

    I checked your integration and it is well configured.

    Did you test it on the form embedded on your website? If yes, can you check if it's working on the stand alone version? http://www.jotform.us/form/70032674435149. If it does work, please re-embed the form on your website using its iframe embed code. http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. It might have something to do with the errors in the console window on your page. Using iframe embed code might fix it. 

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    Answered by bmorgan2014 on February 20, 2017 at 04:20 PM

    Hi - Yes, I did, but there is still an issue.

    The issue with iFrame is that is does not play well with the tracking code from my referral campaign using Genius Referrals. Is there a way to make this work using them HTML Code? If not, is there a way to add my tracking code for my referral campaign directly into the form, so that it is able to track the data entered by the customer once the form is submitted? 



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    JotForm Support

    Answered by jonathan on February 20, 2017 at 05:58 PM

    If I understand correctly, Stripe payment is now working properly on your form https://www.jotform.us/form/70032674435149

    I see 2 successful submission payments on the form already.

    Let us know if the original issue on this thread still persist.


    The next question was about a different feature. I created a separate discussion thread about it here https://www.jotform.com/answers/1071445

    We will attend to it shortly.


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    Answered by bmorgan2014 on February 22, 2017 at 05:31 PM

    I'm not a developer. Which is why I use tools like Jot Form. Could you not do this for me? If not could you at least show me which part of this guide specifically helps me check errors?

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    JotForm Support

    Answered by jonathan on February 22, 2017 at 07:48 PM

    Can you please confirm first that Stripe payment on your form https://www.jotform.us/form/70032674435149 was only not working if its embedded on your website?

    But it does work if you only use the form own URL.

    Its a bit unclear because on your last response on this thread you were referring to a different issue (the iframe embed method). 

    Let us focus on resolving the Stripe payment issue on this thread.

    We will wait for your response.