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    Upload button rejecting legitimate files

    Asked by isaiahhouse on February 17, 2017 at 04:08 PM


    On https://www.isaiah-house.org/career-application/ there is a Jotform that is supposed to allow uploads of several formats of documents. When I test a .docx or a .pdf it rejects them saying they have an invalid extension. Would you please check that out?


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    JotForm Support

    Answered by jonathan on February 17, 2017 at 08:54 PM

    The file types extensions the options should not have dot(.) before them.

    Just add the extension names and separate with comma sign(,)

    Ex: pdf,doc,txt,png,jpg

    Follow this user guide also https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-Extensions-in-the-Upload-Field