Form builder: Unable to open form in editor

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    Asked on February 18, 2017 at 02:10 AM
    Hi, I have a for which shows a field when previewed or used but cannot be found when in the build mode
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    Answered on February 18, 2017 at 07:52 AM

    May we know which form you are having problems with? I checked your account and opened the form titled "SIMPLE DEBTS - BUSINESS HEALTH CHECK FORM", and was able to experienced a problem on it. It does not open in the form builder. Here's a screenshot as a demonstration:


    I cloned your form but my cloned form did not have this issue, however, I do see that there's an error on the conditions you have, here's a screenshot of it on my end:


    I have forwarded this to our developers, please do not delete the form that is having issues so that they can test it out. As a workaround, you can clone my form instead: To clone my form, here's a guide that you can follow: The cloned form should not have any problems, please do try. If the clone form manifested the same issue, let us know. 

    Apologies for the inconvenience.

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    Answered on February 18, 2017 at 09:21 AM


    I tested your form and your account again and I am not able to replicate the problem now. I presume the issue was specific to the conditional logic that has an error on it? Please correct that one and let us know if you are still having problems. If you do, please do provide us more details like a screenshot, the form and the specific field.

    We'll wait for your response.