Why I'm unable to download uploaded files?

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    owccare
    Asked on February 18, 2017 at 07:10 PM

    Some of the submissions for my form looks like there is an attachment attached but when I try to open it. i get an error message that attachment not found.

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    Nik_C
    Answered on February 19, 2017 at 06:45 AM

    Hello owccare,

    If could be that attachment was not fully uploaded so the file is not complete. A good way to avoid such problems is to enable multiple uploads in your form so your users can see the progress of the uploaded file and see that the file is actually uploaded:

     

    Additionally, you can share the submission IDs where the files are missing so we can have a closer look.

    We'll wait for your response.

    Thank you!