What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms Creation Count: My dashboard shows "61 out of 25 forms used"

    Asked by eonanupam on February 20, 2017 at 11:08 AM

    Hi,

    Is jotform really so buggy? My dashboard shows I have used 61 of 25 forms and marks it as red.

    First of all, jotform integration has caused my massive loss. I had integrated mailchimp with jotform and then run google adwords to get customers. However today i noticed jotform has not sent 500+ subscribers in mailchimp. Thus my automated email marketing campaign has gone for a toss.

    Is there anyway I can get prorata refund from jotform? I would like to be nice to jotform and not give negative reviews.

    Kindly be nice to me and process my refund.

    Thanks,

    Anupam

     

     

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    JotForm Support

    Answered by BDAVID on February 20, 2017 at 12:44 PM

    I have reported this to our back-end team to show the right count of forms you have created in your account. On regards of the MailChimp issue, please reply on the tread you already open to report it: https://www.jotform.com/answers/1070989- 

    We do not offer prorated refunds. We offer full refunds according to our 30 days money back guarantee, in case you do not want to continue with the service. 

    "If for any reason you decide you want to cancel your account within 30 days of your payment, we’ll issue a full refund. To do so, just email the JotForm Support Team at support@jotform.com."

    You will notified you via this thread when the forms creation count gets properly updated.

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    JotForm Support

    Answered by Scott on February 21, 2017 at 09:39 AM

    This is now fixed now Anupam.

    Just give us a shout from our support forums if you ever need anything else,

    Cheers.