What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    upload field failure

    Asked by blueamigo on June 15, 2012 at 05:35 AM

    I now have over 100 records where the form has processed without an image uploaded when the field is required.

    Any idea why?

    Page URL:
    http://www.blueamigo.co.uk/kgbdeals/canvas/index.htm

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    JotForm Support

    Answered by abajan on June 15, 2012 at 06:06 AM
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    Answered by blueamigo on June 21, 2012 at 06:23 AM
    Hi

    Embedding the form in an iframe has not changed the problem, if I look in submissions, I can see that images are not uploading.
    Here is the form: http://blueamigo.co.uk/kgbdeals/canvas/index.htm


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    JotForm Support

    Answered by abajan on June 21, 2012 at 07:44 AM

    Change the URL in the iFrame from http://form.jotformpro.com/form/21453298833964 to http://www.jotformpro.com/form/21453298833964. It probably won't make any difference but it's worth a try. If this doesn't work, we'll submit a ticket to our developers and get this resolved for you.

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    JotForm Support

    Answered by abajan on June 21, 2012 at 08:56 AM

    There's something else you can try: Replace the asterisk in the Extensions box with all of the extensions your user's images are likely to have. It occurred to me that there might be issues connected with using an asterisk with multi-upload fields.

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    Answered by mrwulf on June 25, 2012 at 09:28 PM

    I'm having the same issue. Is there any resolution?

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    JotForm Support

    Answered by idarktech on June 26, 2012 at 02:28 AM

    @mrwulf,

    We would be thankful if you can post your question into a separate thread and then give us more details about the problem. We can help you better this way.

    Thank you for your understanding.