Why Autoresponders are not sent to submitters?

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    Asked on June 15, 2012 at 10:34 AM

    I have created a form with two emails (an autoresponder and a notification) but when I've tested it live on the site, the emails don't work.

    I've checked Junk Mail etc.

    When I click 'test email' this works. I'm using the same settings that I've used in the past and not had problems before. Also using two email addresses that have received JotForm emails in the past for tests and live forms.

    Any ideas?

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    Answered on June 15, 2012 at 02:09 PM


    Sorry for the inconvenience that may have caused you today. Regarding on this issue, can you please change your SENDER EMAIL to noreply@jotform.com.

    Hope you this solve the problem. Let us know if you need further assistance.

    Thank you!