What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Data doesn't show up in integrated Google sheet (sometimes)

    Asked by AtoZEnglish on February 21, 2017 at 06:18 PM

    When we use our form, the data usually shows up in the integrated google sheet in a few seconds.

    However, it sometimes doesn't work (form input data doesn't show up in the google form) and it looks like the form is broken. (Even in such cases, we get the "Thank you" response after submitting the form.)

    But then, even though we don't make any changes, it starts working again.

    Any ideas about what could be happening?

     

    Thanks

    Dave

    Page URL:
    https://form.jotform.com/63412395370959

  • Profile Image

    Answered by Ian on February 21, 2017 at 11:00 PM

    Sorry for the inconvenience.

    We had previous issues regarding the Google API that's why there are some delays on the integration.

    Can you please try to re-integrate your Google Spreadsheets and see if this works now?

    If issue still persists, please let us know.

  • Profile Image

    Answered by AtoZEnglish on February 22, 2017 at 04:46 AM

    shelley
    Here's the reply to my question about the broken jotform.
    Let me try to show you how to integrate the form.
    Thanks,
    :D
    ...

  • Profile Image
    JotForm Support

    Answered by AIDAN on February 22, 2017 at 06:49 AM

    Hi Dave,

    I see your reply was initiated by "shelley" so could this reply have been unintentionally sent to us too? Thank you in advance for clarifying.