Data doesn't show up in integrated Google sheet (sometimes)

  • Profile Image
    AtoZEnglish
    Asked on February 21, 2017 at 06:18 PM

    When we use our form, the data usually shows up in the integrated google sheet in a few seconds.

    However, it sometimes doesn't work (form input data doesn't show up in the google form) and it looks like the form is broken. (Even in such cases, we get the "Thank you" response after submitting the form.)

    But then, even though we don't make any changes, it starts working again.

    Any ideas about what could be happening?

     

    Thanks

    Dave

  • Profile Image
    Ian
    Answered on February 21, 2017 at 11:00 PM

    Sorry for the inconvenience.

    We had previous issues regarding the Google API that's why there are some delays on the integration.

    Can you please try to re-integrate your Google Spreadsheets and see if this works now?

    If issue still persists, please let us know.

  • Profile Image
    AtoZEnglish
    Answered on February 22, 2017 at 04:46 AM

    shelley
    Here's the reply to my question about the broken jotform.
    Let me try to show you how to integrate the form.
    Thanks,
    :D
    ...

  • Profile Image
    AIDAN
    Answered on February 22, 2017 at 06:49 AM

    Hi Dave,

    I see your reply was initiated by "shelley" so could this reply have been unintentionally sent to us too? Thank you in advance for clarifying.