What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fields are not shown base on the conditions defined

    Asked by ADXsiri on February 21, 2017 at 08:48 PM

    Hi there,

     

    I have a form with multiple unit option that I have created and some conditions are not responding.

     

    8. Door Height (H) when selected other works fine.

     

    I applied the same condition to 32. Door Height (H) but this is not working.

     

    Both should have a dropdown and when selecting other a other field shows.

     

    Please help.

     

    Best regards,

    Siri

     

     

    Page URL:
    https://www.jotform.com//?formID=70498640653867

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 22, 2017 at 01:03 AM

    It is due to the conflicting conditions.

    You must remove the other fields in your show multiple conditions and let its parent show them.

    Example:

    I did the following in your form, you can check the 32 door height condition. It should work now.

    You can do the same for the rest of the conditions.

  • Profile Image

    Answered by ADXsiri on February 22, 2017 at 06:12 PM

    Great, thank you!

    One other q's on this form. Looking at the first unit selection the hover text for height clears the question and appears to the right, but on the second (Ezy Jamb Unit 2) the hover text goes over the question and interferes with the  drop down. How do I get this hover text to appear in the same spot as the above unit? I have attached a screen shot so you can see the difference.

     

    Thank you.

     

    Siri

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 22, 2017 at 09:47 PM

    We will answer your new question here https://www.jotform.com/answers/1073743