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    Add a picture to a submission complete email, and it doesn't show up when received.

    Asked by kabulaban on February 21, 2017 at 09:00 PM

    Add a picture to a submission complete email, and it doesn't show up when received. 

    Page URL:
    www.phantomboardracks.com

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    JotForm Support

    Answered by Chriistian on February 22, 2017 at 01:30 AM

    To add a picture in the email, please see the instructions below:

    1. Add an image on your form.

     

    2. Copy the image link and paste it on the Email Body.

    Insert image > Enter URL > click Add link. Please see the gif image below:

     

    Email result:

    Let us know if you need further assistance.
    Regards

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    Answered by kabulaban on February 22, 2017 at 02:16 AM

    Thank you! Your method was super straight forward, but it still didnt work. I did it the exact same way. 

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    JotForm Support

    Answered by Chriistian on February 22, 2017 at 04:02 AM

    I cloned your form and did several tests but it appears fine on my end. I was able to receive an email with the image.  

    I tried also uploading an image but it results to a broken image on email that's why I would suggest to please use the image link instead

    Can you please check if copied image link is correct?  Please try it again on your end and check if this works now.

    Regards

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    Answered by kabulaban on February 22, 2017 at 10:34 AM

    Still not working :( 

     

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    JotForm Support

    Answered by BDAVID on February 22, 2017 at 01:55 PM

    I tested your form, and I was able to reproduce the issue:

     

    Please do the following:

    1) Upload your image file to your Google Drive: http://www.wikihow.com/Add-Files-to-Google-Drive-Online 

    2) Once you upload it click on it, and click on the Share tab:

    3) Then copy the shareable link:

    4) And load it in your browser, and do a right click on the image, and click on "Copy image address"

    5) Go to your autoresponder, and paste the copied link in the ENTER URL option of your autoresponder:

    6) You will notice that the image is full size, simply enter the following line "width="400px" height="auto"" after the URL of the image:

    Let us know if you need more help.