Add a picture to a submission complete email, and it doesn't show up when received.

  • kabulaban
    Asked on February 21, 2017 at 9:00 PM

    Add a picture to a submission complete email, and it doesn't show up when received. 

  • Chriistian Jotform Support
    Replied on February 22, 2017 at 1:30 AM

    To add a picture in the email, please see the instructions below:

    1. Add an image on your form.

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 40

     

    2. Copy the image link and paste it on the Email Body.

    Insert image > Enter URL > click Add link. Please see the gif image below:

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 51

     

    Email result:

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 62

    Let us know if you need further assistance.
    Regards

  • kabulaban
    Replied on February 22, 2017 at 2:16 AM

    Thank you! Your method was super straight forward, but it still didnt work. I did it the exact same way. 

  • Chriistian Jotform Support
    Replied on February 22, 2017 at 4:02 AM

    I cloned your form and did several tests but it appears fine on my end. I was able to receive an email with the image.  

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 20

    I tried also uploading an image but it results to a broken image on email that's why I would suggest to please use the image link instead

    Can you please check if copied image link is correct?  Please try it again on your end and check if this works now.

    Regards

  • kabulaban
    Replied on February 22, 2017 at 10:34 AM

    Still not working :( 

     

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 20

  • David JotForm Support Manager
    Replied on February 22, 2017 at 1:55 PM

    I tested your form, and I was able to reproduce the issue:

     

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 70

    Please do the following:

    1) Upload your image file to your Google Drive: http://www.wikihow.com/Add-Files-to-Google-Drive-Online 

    2) Once you upload it click on it, and click on the Share tab:

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 81

    3) Then copy the shareable link:

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 92

    4) And load it in your browser, and do a right click on the image, and click on "Copy image address"

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 103

    5) Go to your autoresponder, and paste the copied link in the ENTER URL option of your autoresponder:

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 114

    6) You will notice that the image is full size, simply enter the following line "width="400px" height="auto"" after the URL of the image:

    Add a picture to a submission complete email, and it doesnt show up when received Screenshot 125

    Let us know if you need more help.