What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe Integration: Expired API key error message

    Asked by CraigL61 on February 21, 2017 at 11:30 PM

    I've 3 Jotforms on my website and it seems like every week I'm getting an email from someone trying to buy a product using one of my forms and they get an error message. This is getting very frustrating. Get it fixed, or I'll find another form to use.

    Below is the error message that a user sent me today when he tried to use a form. Please explain.


    Expired API Key provided: pk_live_********************Ga50. Platform access may have been revoked.


    Page URL:

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    JotForm Support

    Answered by Chriistian on February 22, 2017 at 04:15 AM

    Apologies for the inconvenience this has caused you.

    You received this message because your Stripe API key has expired. To fix this, you need to change it by trying to re-connect your payment field to your stripe account.

    To tun the form in a Test mode, choose the Test Mode and when you are ready you can switch back to Live Mode.

    If you need further assistance, please let us know.