Confirmation email contains extra 'Save' words at the end

  • kyrenia
    Asked on February 22, 2017 at 3:30 PM

    Hi , please can some one tell me how to get rid of the extra "save words"  that are being added at the bottom  of Autoresponder 1 email after form submission? As seen below the last green image box

     

     

     

     

    Confirmation email contains extra Save words at the end Image 1 Screenshot 30

      WORMING PROGRAMME

     

    Thank you Mr. test me for completing our WORMING PROGRAMME form.

    We will evaluate your information and be in touch shortly to advise you of our recommendations for your worming programme.

    Kind regards,

    Beth & Verena

     

    New Forest Equine Vets 

    www.nfev.co.uk

    info@nfev.co.uk

    t: 01425 600080

    Please add nfev.co.uk to your email safe senders list to ensure our mails reach your inbox and not spam folder.

    Confirmation email contains extra Save words at the end Image 2 Screenshot 41

     

    Save

    Save

    Save

    Save

    Save

    Save

    Save

    Save

    Save

    Save

    Save

    Page URL: https://submit.jotformeu.com/70415460169353/
  • AIDAN
    Replied on February 22, 2017 at 6:16 PM

    Hi, thank you for contacting us.

    I have cloned your form and sent a test submission, but I received an autoresponder email properly without that repeating "Save" text.

    Here is my cloned form in case you would like to test it or clone it: https://form.jotform.com/70526984004961

    One thing to try is removing the autoresponder and then adding it back again.

    I hope this helps. If you need further assistance please let us know. Thank you.

  • kyrenia
    Replied on February 22, 2017 at 6:29 PM

    Thanks for reply. I have deleted the form and recreated it. Issue has now gone. Seems it only effected outlook addresses ? 

  • jonathan
    Replied on February 23, 2017 at 12:17 AM

    Thank you for updating us on the status and letting us know issue was resolved already.

    --

    Seems it only effected outlook addresses ? 

    As far as I know it has nothing to do with the recipient email address on the form. The more likely reason for the glitch was a broken email template (the Autoresponder). So when you removed the old email template and re-created a new one, the issue was fixed on its own.

    Let us know if there is more we can assist you with.