What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authorize.net [V4 Builder]: Invoice number field resets to none even when change was saved.

    Asked by SunbridgeInstitute on February 22, 2017 at 03:43 PM
    Yes, I had reset the "invoice number field" to be "summary of selections-short". It keeps reverting to None.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 22, 2017 at 04:17 PM

    This seems to be happening only when you edit your form in the v4 builder, if you edit the form in our v3 builder it will work fine and the custom invoice number will be indeed passed to Authorize.net without any problem so in the meantime  I would suggest you to make changes on your payment field through our v3 builder. 

    I will also forward this to our second level so this issue can be resolved. 

    We'll let  you know as soon as we get any update regarding this. 

     

     

  • Profile Image

    Answered by SunbridgeInstitute on February 23, 2017 at 12:10 PM

    Would I have to convert all of my forms over to version 3, and then leave them in version 3 for this to work? I'm getting a little nervous about all these switches back and forth between 4 and 3, and it's especially disconcerting that it looks like I'm now on version 4 yet my settings say I'm on version 3. See here:

    Can you please confirm which version I'm really using, and then can you tell me exactly what I must do to make this custom invoice number pass through to authorize?

    Thank you very much.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 23, 2017 at 01:31 PM

    Your account is currently set to work with the v3 builder and if you make the changes in the invoice number field from the v3 builder it should be saved, if you decide to switch to the v4 builder again I would suggest you to avoid making changes on the payment field. 

    Also, if you need to edit one single form in the different JotForm version than your account is currently set up then you could click on the more button and will find the other builder version at the very bottom. 

    For example, if your default builder is v4 then you could find the v3 builder as option: 

    If your default builder is v3 then you should find v4 instead. This switch should not affect your forms, they should work fine if you edit them either in the v3 or v4 builder. 

    If you have any question, let us know. 

  • Profile Image
    JotForm Developer

    Answered by omur on February 27, 2017 at 07:35 AM

    Hello SunbridgeInstitute,

    Thank you very much for reporting the problem.

    I've issued an update that solves the issue.

    It is working as expected now.

    Thank you very much