Billing: I was charged for the subscription

  • Profile Image
    Craig Turner
    Asked on February 22, 2017 at 04:22 PM

    My personal bank account was charged $159.00 last week. I have no idea why. I had not placed an order and had not authorized any charges. Please let me know why this charge was made. Please DO NOT charge my card in the future unless I have authorized it.


    Craig Turner


    Online Justice Training

    Kajabi Next


  • Profile Image
    Answered on February 22, 2017 at 06:42 PM

    Your account (ericturner69) is currently subscribed under the Bronze plan yearly.  You upgraded the subscription last February 18, 2016 for $159. Our subscription is set to auto-renew. It means that your plan was renewed automatically last February 18, 2017 for $159. The next charge will be next year.

    Would you like to cancel the subscription and refund the last payment? If yes, please let us know.

    Also, for security and tracking purposes, you need to log in to your JotForm account before you post a reply here. 

    We'll wait for your response. Thank you for your cooperation.