What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing: I was charged for the subscription

    Asked by Craig Turner on February 22, 2017 at 04:22 PM

    My personal bank account was charged $159.00 last week. I have no idea why. I had not placed an order and had not authorized any charges. Please let me know why this charge was made. Please DO NOT charge my card in the future unless I have authorized it.


    Craig Turner



    Online Justice Training


    Kajabi Next


  • Profile Image
    JotForm Support

    Answered by Jan on February 22, 2017 at 06:42 PM

    Your account (ericturner69) is currently subscribed under the Bronze plan yearly.  You upgraded the subscription last February 18, 2016 for $159. Our subscription is set to auto-renew. It means that your plan was renewed automatically last February 18, 2017 for $159. The next charge will be next year.

    Would you like to cancel the subscription and refund the last payment? If yes, please let us know.

    Also, for security and tracking purposes, you need to log in to your JotForm account before you post a reply here. 

    We'll wait for your response. Thank you for your cooperation.