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  • Profile Image

    Paypal PRO API unable to verify

    Asked by whsaptyltd on February 22, 2017 at 08:16 PM

    Hi there,

    I'm trying to connect my paypal pro account but it will it keeps coming back with "unable to verify"

     

    Thanks,

    Randal

  • Profile Image
    JotForm Developer

    Answered by omur on February 23, 2017 at 12:48 AM

    Hello Randal,

     

    Before I can investigate what the issue might be I need to ask a question.

    Do you have a membership to PayPal Pro?

    https://www.paypal.com/us/webapps/mpp/paypal-payments-pro

    I'm looking forward to your input.

    Thank you very much

  • Profile Image

    Answered by whsaptyltd on February 23, 2017 at 01:46 AM
    Hi,

    We do have a paypal pro account, it was set up several days ago.
    I have the API username, password & signature.
    I input them in to the required fields and all I get back is “unable to verify”
    Thank you for your quick response, we are hoping to get this sorted asap, as we would love to get our order forms up and running, upon doing so we will be subscribing to your store.

    Regards,
    Randal

    ...
  • Profile Image
    JotForm Developer

    Answered by omur on February 23, 2017 at 01:47 AM

    Hello Randal,

    Thank you very much. I've escalated this issue and will be investigating it.

    I'll keep you updated on this thread.

    Thank you very much

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    Answered by whsaptyltd on February 23, 2017 at 06:46 PM

    Hi,

    Thank you very much. We hope we can get this sorted asap, as we need our form up and running. Again, thank you for the quick response!

    Regards,
    Randal
    ...
  • Profile Image
    JotForm Developer

    Answered by omur on February 27, 2017 at 08:30 AM

    Hello whsaptyltd,

    Thank you for your patience. I've completed my investigation and I've added a visual indicator that display why the verification does not work with your current credentials.

    If you require further assistance, please feel free to write us.

    Thank you

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    Answered by whsaptyltd on February 27, 2017 at 06:46 PM
    Hi,

    Thanks for the reply,
    What does this mean exactly? I am copy pasting the information provided by Paypal & still getting that error.

    Regards.

    ...
  • Profile Image

    Answered by whsaptyltd on February 27, 2017 at 08:46 PM
    Hi,

    Just a follow up on the last email.
    We have sorted it out with Paypal, and it all seems to be working right now.
    Thank you for your time and patience.

    Regards,
    Randal Byron
    WH&SA
    IT/Graphic Design

    ...
  • Profile Image
    JotForm Developer

    Answered by omur on February 28, 2017 at 02:14 AM

    Hello Randal,

    I'm glad to hear that your issue has been resolved!

    If you run into problems in the future, feel free to write us.

    We'll be happy to help.

    Thank you very much