Prepopulate App: Not loading forms

  • Profile Image
    tallchapzzr600
    Asked on February 23, 2017 at 07:31 AM
    This is urgent for us as we prepopulate work orders for our business. It has been down for 2 days now - please can we have an update?
  • Profile Image
    AIDAN
    Answered on February 23, 2017 at 07:34 AM

    Hi again,

    Please note that the previous request you have sent is already being addressed by my colleague here: https://www.jotform.com/answers/1073945

    If you could please refrain from posting about the same request in several threads in the future, that would be great, as it would allow us to handle issues faster. Thank you in advance for your understanding.

  • Profile Image
    tallchapzzr600
    Answered on February 23, 2017 at 07:39 AM

    Hi Aidan

    I'm afraid I take a different view. I am a paying customer. Jotform do not provide proper support and insist we raise issue like this. To find that another customer has raised the issue a number of days ago, and it hasn't been addressed, I feel is worthy of a comment in that thread.

    I am impressed with Jotform's functionality but this issue is now preventing us from raising orders and therefore affecting our revenues. I feel it is entirely appropriate that I make as much noise as I can about this issue. Now that you have responded I can keep my comments to a single thread but at the time no-one had acknowledged my ticket and I went looking for other customers to see if the problem was widespread or just us. If you offer a proper support service where I can call a telephone number and speak to someone then I will do that, until then I will post into multiple threads if I feel Jotform is putting my business at risk.

     

  • Profile Image
    tallchapzzr600
    Answered on February 24, 2017 at 06:33 AM

    Any update on this ticket please?

  • Profile Image
    AIDAN
    Answered on February 24, 2017 at 07:59 AM

    Hi again,

    The escalated ticket was assigned a developer and had its priority raised to very important.

    While I cannot give provide an exact time estimate, I can assure you that the update I mentioned above means the issue will be resolved as soon as possible.

    Again, please accept my apologies for all the inconvenience caused.

  • Profile Image
    thirdrockevents
    Answered on February 24, 2017 at 08:21 AM

    I'm feeling the pain also...lol

     

    Does anyone know a work around... beside manually inspecting the page and changing the html.  With my forms and the extensive amount of data, this is not possible. 

     

    Only thing I can think of is to fill out the form myself and try to save it as a pdf than manually email the pdf to clients and have them manually sign and scan back to me.  Ugh! Just typing this out makes me cringe. ;(

  • Profile Image
    tallchapzzr600
    Answered on February 24, 2017 at 09:18 AM

    Yes there is a manual way as described here https://www.jotform.com/help/71-Prepopulating-Fields-to-Your-JotForm-via-URL-Parameters but this is prone to error especially if you have multiple fields.

  • Profile Image
    thirdrockevents
    Answered on February 24, 2017 at 09:26 AM

    Ya, I seen this, but thanks. I tried before and to difficult and not much help because we have so much data and fields to complete. 

    Cheers!

  • Profile Image
    tallchapzzr600
    Answered on February 24, 2017 at 09:27 AM

    I've just found this https://www.jotform.com/answers/417250-Link-Forms-Pass-value-from-one-form-to-another

    I have examples form urls that I might be able to do this with

  • Profile Image
    NeilVicente
    Answered on February 25, 2017 at 09:46 AM

    @all

    This problem has been rectified. The app should work as expected.

    Kind regards,