What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been suspended

    Asked by Caroline  on February 23, 2017 at 08:18 AM

    I created new forms last night and the forms were suspended and then this morning I woke up and the account has been suspended.  Can you please open up my account

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    JotForm Support

    Answered by BJoanna on February 23, 2017 at 12:11 PM

    Your account is suspended because you have fields on your forms that collect credit card information and that is against JotForm Terms of use.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    You have to remove those fields from your forms and only then you account can be activated. 

    Once you delete mentioned fields, let us know and we will activate your account.