What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing

    Asked by dfdoughe on February 23, 2017 at 11:54 AM

    We recently upgraded to the $19.00 a month charge but have come to realize that the credit card on the account is a former employee's personal one.  I have upgraded our account to have our business credit card listed.  It is showing though that the $19.00 was already charged to the old credit card.  Is there any way we can get that amount refunded to the old card and charged to the new business card that is listed on the account now.  If you can email me back at dmyer@countyofberks.com or I can be reached at 610-478-6920 ext. 3924 in regards to this matter.  Thanks!

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    JotForm Support Manager

    Answered by Jeanette on February 23, 2017 at 02:36 PM

    I have refunded the latest payment of $19.00, please logout and login back again. Then re-upgrade  the account with a new card.