Why form is getting freeze when trying to make changes?

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    Asked on February 23, 2017 at 04:22 PM

    My form keeps freezing and when I refresh the page, none of my changes are included.  I try to save as I go along, but that makes it freeze as well.  PLEASE HELP!

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    Answered on February 23, 2017 at 07:36 PM

    I have tested your form and I can see it works fine, here's a screen-cast about my test: 

    I have also checked the web console in case there's any error and did not find any, could you please try saving your form in a different web browser? 

    This may be a cache issue on the web browser or with the internet connection, also try checking the web console, you may also find if there's any error displayed on your end. 

    These keyboard shortcuts will help you to get the console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J



    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum


  • Profile Image
    Answered on February 23, 2017 at 08:46 PM
    I tried it in Chrome and it worked fine. It was not working properly in
    Another question. Is there a way to move the form further to the right on
    the page? My image in the background is partially covered by the form.
    Initially, the background of the form was a bit see-through, so I was able
    to see the image, but I did something on the design page that made the
    background of the form solid. I can't figure out how to change it back.
    If there is not a way to move the form itself towards the right, can you
    please tell me how to make the background of the form more see-through?

    Thank you.
  • Profile Image
    Answered on February 24, 2017 at 12:48 AM

    I had moved your question to a separate thread at https://www.jotform.com/answers/1075018

    You will be replied shortly in that thread.