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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Form: Phone number field with input mask shows as undefined when viewing submission through the inbox option.

    Asked by bwalli on February 23, 2017 at 05:46 PM
    the phone number submitted looks great on the one that works, but says "undefined" on the one I get from the inbox)
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    JotForm Support

    Answered by Kevin_G on February 23, 2017 at 06:07 PM

    I have checked this and noticed it only happens when you have the mask option enabled, if you disable the option the phone number will display properly. 

    I will report the issue to our second level so our developers can investigate it, we will let you know as soon as we get any update about it. 


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    JotForm Developer

    Answered by irem on February 27, 2017 at 05:10 AM

    Hello bwalli,

    We are sorry for the inconvenience we may have caused to you.

    Problem should be fixed and phone number field submissions can be viewed correctly now. Please check it and let me know if any issue arises again.

    Thank you!