What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Advance Form Designer styles were being removed in the Form Designer

    Asked by ronprosky on February 23, 2017 at 07:20 PM

    new version seems glitchy, flaky.

    did you know when you click advanced editor it doesn't show same as form in general settings

    and i have had to redo several times because it changes or doesn't save?

    It would be great if it could all go in one option screen instead of having to click advanced and risk messing up the form!

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    JotForm Support

    Answered by jonathan on February 23, 2017 at 10:25 PM

    I was able to reproduce this glitch. When you have modification in the advance Form Designer, they sometimes will disappear or not saved once you load the form again in the Form Designer.

    The workaround I found that seems to work is to make sure to click on the SAVE button in the advance Form Designer to save the design changes so they will stick.

    I have forwarded this thread to our next level support so that it can be fixed.

    Thank you.




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    JotForm Support

    Answered by jonathan on February 23, 2017 at 10:35 PM

    I apologize for the confusion. But suddenly I could not reproduce the issue anymore at this time.

    I tried producing it by doing the same steps I did when I saw it last time, but somehow the glitch was not happening anymore. 

    I could not submit a bug ticket report at this time since I could not recreate the issue.

    Can you please check on your side as well if fixed already. Let us know if issue remains.


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    Answered by ronprosky on February 24, 2017 at 04:36 PM

    Unfortunately I was able to recreate problem and of course it messed up my form!

    it's really silly that i have to use the advanced designer to change the button style!

    here are screenshots of form in general design and advanced design.

    it's supposed to be orange input boxes with transparent background (which it does not indicate in the general settings). for me it's a hit and miss and i am really frustrated that i have to keep redoing my form!

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    JotForm Support

    Answered by jonathan on February 24, 2017 at 06:04 PM

    We apologize for any inconvenience caused. I was able to recreate the issue again now.


    I have submitted a bug ticket report to the higher team support so that they can fix this as soon as possible.

    We will let you know here once fixed.

    Thank you.