What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to reset account usage?

    Asked by wylim on February 23, 2017 at 10:48 PM

    I received an email on the exceeded usage, is there any way to reset the usage as I have edited the form to not allow upload of large files. 

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    JotForm Support

    Answered by John_Benson on February 24, 2017 at 03:51 AM

    I checked your account and I can see that your upload file space reached the limit of 100 MB for Free account. You need to delete the submissions with attached files to clear the upload file space so you can use your account properly. Keep in mind that deleted submissions is not recoverable.  

    I checked your account, your form views and submissions in not yet over limit. You just need to clear your upload file space. 

    If you have any questions, please contact us again. Thank you.