How do I hide my email address from replies?

  • lhashlub
    Asked on February 24, 2017 at 8:27 AM

    Even though we are using noreply in the email address, my personal email address (as the account owner) automatically appears when someone replies to a form.  How can I hide this?

    Jotform Thread 1075245 Screenshot
    Page URL: https://www.lubrizol.com/Engineered-Polymers/Forms/Product-Inquiry
  • Welvin Support Team Lead
    Replied on February 24, 2017 at 11:34 AM

    You have noreply@lubrizol.com as the Reply-To Email in the Autoresponder Email settings. It's impossible that your personal email will be there. Maybe that noreply@ is saved in your contact list with your name on it. Can you check? 

    Or, I think the submitter know your personal email. Maybe he got it from your website or other contact channels. Please check and verify the "TO" addresses. It says Hashlamoun and Linda.