What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not saving

    Asked by Matthewza on June 17, 2012 at 03:44 PM

    I have a form for Job Applications and I edited it yesterday and I clicked saved and I tryied opening it in a new Tab and nuthing have changed I tryied restarting my computer deleting my cookies still the same what should I do?

    Page URL:
    http://form.jotform.com/form/12124525271

  • Profile Image

    Answered by gori-mathew on June 17, 2012 at 04:04 PM

    Hi;

    We apologize for inconvenience caused by this issue. I have not been able to reproduce the same problem here. I have cloned your form and added a 'Full Name' field and removed 'First Name' and 'Last Name', previously on the form,  i  saved it and as it can  be viewed in the form as per link below;

    http://jotform.com/form/21685789722569

    Can you try to clear browsers cache, re-login to your account  and try even using different browser and see it the changes can be saved.

    We cannot also discount the possibiity of a delay. But another thing that you can do to resolve this issue quickly is to slightly modify the form's URL in your embed code from:

    http://form.jotform.com/form/<11-digit Form ID> to http://www.jotform.com/form/<11-digit Form ID>. Please wait for around 5 - 10 minutes for the update to reflect.

    Please lets know if the problem still persists to support you further.

     

     

  • Profile Image

    Answered by Matthewza on June 17, 2012 at 04:05 PM
    Your email was sent. I will reply back to you soon!
    ~ DO NOT REPLY TO THIS EMAIL THIS IS A AUTO RESPONDER ~