Form is not saving

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    Matthewza
    Asked on June 17, 2012 at 03:44 PM

    I have a form for Job Applications and I edited it yesterday and I clicked saved and I tryied opening it in a new Tab and nuthing have changed I tryied restarting my computer deleting my cookies still the same what should I do?

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    gori-mathew
    Answered on June 17, 2012 at 04:04 PM

    Hi;

    We apologize for inconvenience caused by this issue. I have not been able to reproduce the same problem here. I have cloned your form and added a 'Full Name' field and removed 'First Name' and 'Last Name', previously on the form,  i  saved it and as it can  be viewed in the form as per link below;

    http://jotform.com/form/21685789722569

    Can you try to clear browsers cache, re-login to your account  and try even using different browser and see it the changes can be saved.

    We cannot also discount the possibiity of a delay. But another thing that you can do to resolve this issue quickly is to slightly modify the form's URL in your embed code from:

    http://form.jotform.com/form/<11-digit Form ID> to http://www.jotform.com/form/<11-digit Form ID>. Please wait for around 5 - 10 minutes for the update to reflect.

    Please lets know if the problem still persists to support you further.

     

     

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    Matthewza
    Answered on June 17, 2012 at 04:05 PM
    Your email was sent. I will reply back to you soon!
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