Will I get notified if customers canceled their recurring payments?

  • Raenissa Sagapolutele
    Asked on January 15, 2024 at 7:21 AM

    Will I be able to tell if a CUSTOMER removes his/her credit card on file -- which would then mean his/her subscription is cancelled? Will I be notified come the day the subscription was supposed to be renewed that there is no card on file? Thanks!

    Page URL: https://www.jotform.com/help/166-how-to-setup-a-recurring-payment-option/
  • Eliza JotForm Support
    Replied on January 15, 2024 at 8:21 AM

    Hi Raenissa,

    Thanks for reaching out to Jotform Support. Based on the Jotform guide link you attached, I presume you're looking into integrating your order form with Square. To answer your question, yes. According to this guide, you as the merchant should receive a notification when a customer cancels the recurring payments. Take a look at the screenshot below:

    Will I get notified if customers canceled their recurring payments? Image 1 Screenshot 20

    Let us know if there's anything else we can help you with.