What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my forms disabled?

    Asked by kaylaapril on February 26, 2017 at 09:34 PM

    My forms are disabled, seemingly for no reason. I haven't reached the limits yet of a free account and they say enabled in settings. 

    Does anyone know how to resolve this? 

     

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    JotForm Support

    Answered by Chriistian on February 27, 2017 at 02:53 AM

    Your account was auto-suspended by our Anti-Phishing Tool. That's the reason why your forms were disabled. I checked your form (http://www.jotform.us/form/70567313305148) and I noticed that there is a field labeled "Username" on the form. Please note that asking such details from the users is against our Terms of Use.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have removed now the said field and re-activated your account. Please refrain from doing this in order for your account not to suspended again.

    Regards