What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are there any known issues with JotForms not submitting correctly? Any known capatability issues?

    Asked by Tscala on February 27, 2017 at 11:45 AM

    I am hearing from my customers more and more lately that when attempting to submit a form, they are getting error messages, etc.

     

    Please advise..

     

    Thank you,

     

    Jacob

    Page URL:
    https://form.jotform.com/53224832204143

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    JotForm Support

    Answered by BDAVID on February 27, 2017 at 12:54 PM

    What is the error message they are receiving? Can we do a real submission on your form to test it?

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    Answered by Tscala on February 28, 2017 at 01:48 PM

    It's really hit or miss from what I'm hearing.  It works for some and not for others.  For those that it is not working they are telling me that there is no error message but that when they click submit, nothing at all happens.

     

    Yes, feel free to do a real submission on my form.

     

    Thanks

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    JotForm Support

    Answered by BJoanna on February 28, 2017 at 03:51 PM

    I have tested your form and I was not able to replicate mentioned issue. When I filled all required fields I successfully submitted your form and I got redirected to thank you page.

    After that I have cloned your form and I made few tests on my cloned form. Each time I successfully submitted my form. 

    Is your form maybe embedded? If so, please provide us URL of your webpage, so that we can test your form there. 

    If it is happening on standalone form, do you maybe know which browser are using your users that reported this issue?