Cloned Template Shows Other Person's info When Submitted

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    Asked on June 18, 2012 at 05:06 AM

    This is my first time using this service and I cloned the website design form template.  After cloning the template I went in there and completely reworded everything but when I submit the form, I get an e-mail with the submission and none of my new fields are there, all of their old fields are there that I deleted, and the only information that shows up is the information that was entered into the fields that I didn't change, like name, e-mail, etc.  Basically every field that I didn't want that I deleted is showing up with no response and every new field that I entered is not even showing up at all?

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    Answered on June 18, 2012 at 05:27 AM


    email notifications are static and not dynamic.

    When you change something on your form you must update your email notifications.

    You must remove your email notification and create it again.

    Hope this helps.


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    Answered on June 18, 2012 at 05:35 AM

    Hi again,

    I've removed your old email notification (that don't work) and created a new one.

    I've tested your form. Can you confirm if this email notification now works good ?



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    Answered on June 18, 2012 at 05:39 AM

    Yes!  That fixed it, the e-mail version of the form looks perfect!  For future reference if I ever clone any other template forms, can you tell me how to fix that so it does not happen again?  Thank you for your very prompt reply to my question!!

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    Answered on June 18, 2012 at 07:28 PM

    I think that in most instances email alerts in our templates will be automatically updated with the changes made to the form. However, whenever this isn't the case, just do as my colleague did and replace the notification with a new one, as follows:

    1. With the form loaded in the form builder, click Email Alerts > Notification (or whatever the notification happens to be named) > Delete E-mail > OK

    2. Click Email Alerts > Add New Email > Notification > Next

    3. Make any desired changes but bear in mind that once the Question and Answer table in the Compose Email section is edited in any way, the auto-updating functionality will no longer work and you will have to manually update the table and use the Form Fields menu to insert the respective {tags} in the "Answer" column

    If you need further help with this, please let us know.