What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to upgrade my subscription

    Asked by wendyjohnson987 on February 27, 2017 at 12:43 PM
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    JotForm Support

    Answered by ashwin_d on February 27, 2017 at 01:46 PM

    Hello wendyjohnson987,

    I did check your account and did not find any issue with that. You should be able to upgrade your account without any problem. Do you see any error message when you try to upgrade your account?

    Which plan you want to upgrade to? Please click on the following URL to upgrade your account to bronze plan:

    Bronze Monthly:  

    http://sites.fastspring.com/interlogy/product/jotformbronzemonthly?referrer=wendyjohnson987 

    Bronze Yearly:

    http://sites.fastspring.com/interlogy/product/jotformbronzeyearly?referrer=wendyjohnson987 

    Do get back to us if you want to upgrade to any other plan.

    Thank you!