What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is JotForm able to update salesforce records or only create them? Thank you!

    Asked by Yelena Kneller  on February 27, 2017 at 01:25 PM
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    JotForm Support

    Answered by John_Benson on February 27, 2017 at 02:46 PM

    Our SalesForce integration can either discard a duplicate entry or update an existing one. There are 2 duplicate check options:  

    1. Always Update Existing Entry
    2. Use SalesForce Duplicate Rules

    You can choose your preferred way of checking for duplicates. Please check this user guide for more information: https://www.jotform.com/help/394-SalesForce-Duplicate-Checking

    Here are the guides:

    https://www.jotform.com/blog/54-Flexible-Data-Integration-with-Salesforce
    https://www.jotform.com/help/321-Mastering-SalesForce-with-JotForm

    Hope that helps. If you have any questions, let us know. Thank you.