What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I apparently already have an account but can't recall my password.

    Asked by Jill Fein Baker  on February 27, 2017 at 02:14 PM

    I clicked on the link to have the password sent to me, but it never came nor was is it my spam file.

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    JotForm Support

    Answered by John_Benson on February 27, 2017 at 03:44 PM

    I  checked your account and it is under the Dormant status. I have now activated it and I can also see that your email address is in our bounce list. That's the reason why you didn't receive the password reset email.

    I have removed your email from our bounce list and I also sent you the password reset email. If the issue persists, please check your spam or junk folder. If you see JotForm mails, please mark it as not spam.

    Related guides:

    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List
    Why-I-am-not-Receiving-Email-Notifications

    Contact us again if you need further assistance. Thank you.