I apparently already have an account but can't recall my password.

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    Jill Fein Baker 
    Asked on February 27, 2017 at 02:14 PM

    I clicked on the link to have the password sent to me, but it never came nor was is it my spam file.

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    John_Benson
    Answered on February 27, 2017 at 03:44 PM

    I  checked your account and it is under the Dormant status. I have now activated it and I can also see that your email address is in our bounce list. That's the reason why you didn't receive the password reset email.

    I have removed your email from our bounce list and I also sent you the password reset email. If the issue persists, please check your spam or junk folder. If you see JotForm mails, please mark it as not spam.

    Related guides:

    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List
    Why-I-am-not-Receiving-Email-Notifications

    Contact us again if you need further assistance. Thank you.