What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trouble with submission file size

    Asked by mattkreifels on February 27, 2017 at 04:07 PM

    Greetings,

    I am attempting to receive submissions and the people submitting those items are receiving notices that their pdf is too large to upload. Please provide assistance in resolving this matter, as I have purchased two years of the Jot Form subscription for this very purpose and am now (seemingly) unable to use it for its intent. 

    Page URL:
    https://form.jotform.com/70405317739154andhttps://form.jotform.com/702<br/>95738004153

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    JotForm Support

    Answered by david on February 27, 2017 at 06:30 PM

    The maximum file upload size can be increased.  Here is our quick guide detailing how to increase the limit as well as the maximum file sizes for different integrations:

    https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    You can also change the allowed file types:

    https://www.jotform.com/help/29-Upload-Field-Allowed-File-Types