What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I be sure I receive an email notification for each submission?

    Asked by District8FCA on February 27, 2017 at 08:10 PM

    We recently had two forms active on our website (they are no longer there because it was a time-sensitive form that is no longer available for people to use). For one of the forms there were 5 submissions that I did not receive an email notification for. For the other form there was 1 submission that I did not receive an email for. In both cases we were unaware that the submissions had been submitted because we had not received a notification. Is this a glitch that needs to be fixed? I have one other form that is active on our website, but we haven't had any submissions for that one yet, so no issues at this point. But, this form that is currently active could have an upwards of 200-300 submissions and I don't want to miss any.

    Thanks for any help.

    Leah

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    JotForm Support

    Answered by Chriistian on February 28, 2017 at 01:27 AM

    Email notifications should be received once users submit your form unless it was in the bounce list for some reasons.

    Related guide: Why I am not Receiving Email Notifications?

    However, I checked your email logs and I noticed that email notification are being sent successfully. You can also view your email history, please refer to this guide:How to View All Your Form Email History.

    If you have other questions and concern, please let us know.
    Regards