What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Integration stopped integrating data

    Asked by psllcom on February 27, 2017 at 08:24 PM
    Also, I had several issues with my Jotform account in the hours after I posted this original question. We have two forms that we actively use for our business and both experienced issues. Both forms stopped integrating their gathered data into our Google Sheets which caused pretty big issues for our company. We didn't realize this had happened until the day after and we had to do an hours worth of work or more to clean up the mess that was made. I'm assuming this is related to someone accessing our account and testing things? If that's the case then we'd ask that Jotform find another method for testing things because our business greatly depends on these forms for day to day operations (order placements, etc) and we cannot afford any downtime between 6am-Midnight Eastern Time. If someone wants to test between Midnight and 6am, that shouldn't be an issue so long as our forms are 100% operational at 6am.
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    JotForm Support

    Answered by Ian on February 28, 2017 at 01:51 AM

    Please let us know if the records which were submitted show in the Submissions?

    Please provide few example records.

    Please try integrating the Google Sheets again and let us know if that fixes the issue.

    Our team does not tests on the Clients live form without prior approval from client, to troubleshoot their specific case. So stay assured that our team is not performing specific tests on your form.

    Let us know your feedback after reintegration of form