Request cancelation and refund

  • Profile Image
    Asked on February 28, 2017 at 04:38 AM

    Dear Jotform Team 

    My jotform was renewed on on 12th Jan this year, JotForm Inc receipt [#2106-5071]

    I am writing to request that the bronze subscription is cancelled for this year and request a refund. I wasn't aware that the subscription was on automatic renewal. I apologise for the delay in bringing this to your attention. I am expecting a baby very soon and was on maternity leave when I received the email. We will not need the subscription this year as we don't have any events this year, we will reactivate next year, when needed. 

    I would be really grateful if you could refund me to the credit card used. 

    Many thanks and kind regards



  • Profile Image
    Answered on February 28, 2017 at 06:17 AM

    Hello Henrietta,

    Upon your request, I have gone ahead and cancelled your bronze yearly subscription plan. I have also processed prorated refund as well. Please allow 3-7 days for the amount to reflect in your account. 

    Thank you!