- HDaleAsked on February 28, 2017 at 04:38 AM
Dear Jotform Team
My jotform was renewed on on 12th Jan this year, JotForm Inc receipt [#2106-5071]
I am writing to request that the bronze subscription is cancelled for this year and request a refund. I wasn't aware that the subscription was on automatic renewal. I apologise for the delay in bringing this to your attention. I am expecting a baby very soon and was on maternity leave when I received the email. We will not need the subscription this year as we don't have any events this year, we will reactivate next year, when needed.
I would be really grateful if you could refund me to the credit card used.
Many thanks and kind regards
- JotForm Supportashwin_dAnswered on February 28, 2017 at 06:17 AM
Upon your request, I have gone ahead and cancelled your bronze yearly subscription plan. I have also processed prorated refund as well. Please allow 3-7 days for the amount to reflect in your account.