What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Request cancelation and refund

    Asked by HDale on February 28, 2017 at 04:38 AM

    Dear Jotform Team 

    My jotform was renewed on on 12th Jan this year, JotForm Inc receipt [#2106-5071]

    I am writing to request that the bronze subscription is cancelled for this year and request a refund. I wasn't aware that the subscription was on automatic renewal. I apologise for the delay in bringing this to your attention. I am expecting a baby very soon and was on maternity leave when I received the email. We will not need the subscription this year as we don't have any events this year, we will reactivate next year, when needed. 

    I would be really grateful if you could refund me to the credit card used. 

    Many thanks and kind regards



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    JotForm Support

    Answered by ashwin_d on February 28, 2017 at 06:17 AM

    Hello Henrietta,

    Upon your request, I have gone ahead and cancelled your bronze yearly subscription plan. I have also processed prorated refund as well. Please allow 3-7 days for the amount to reflect in your account. 

    Thank you!