What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have had a change of position, and no longer need jotform as much. If I downgrade to the free service will I lose my current forms/submissions?

    Asked by rfabrams on February 28, 2017 at 01:29 PM
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    JotForm Support

    Answered by david on February 28, 2017 at 03:13 PM

    You will retain your forms and submissions as long as you remain under the Free account limits.  The only thing I could see being an issue it you file storage.  Free accounts can stored up to 100MB of files and between all your forms your account is at 344MB.

    Deleting submissions would clear up space.  The following thread has some great information on how to back up your data and delete submissions:



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    Answered by rfabrams on March 09, 2017 at 09:03 AM
    thanks so much for this, I will take care of it in the next day or two -
    will clean up my files.
    Robin Fran Abrams, Ph.D, FAIA, ASLA
    Professor of Architecture
    North Carolina State University
    Raleigh, NC 27695
    919. 515. 8350
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    JotForm Support

    Answered by david on March 09, 2017 at 11:10 AM

    Very welcome.  If you delete any forms, make sure to purge them from the trash after deleting or they will still take up space.  Submissions are removed immediately once deleted, forms or placed in the trash.