What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT! Take Photo Widget - upload file - Showing on PDF download as link

    Asked by cbrigham on February 28, 2017 at 01:34 PM

    URGENT!!! - Is there a phone number to call to have this issue addressed?!  This is the 3rd submission of the question and I have still yet to receive a response an hour after asking.


    I am using the "Take Photo" Widget in my form.  We are using iPhones and iPad's on my project for the forms.

    My inspectors are using the upload file function to upload their photos.

    When I go to download the PDF of their form submission, the photos show up as a link instead of the actual photograph.

    I need the photographs not a link to the photographs.

    This is an URGENT MATTER.

    Thank you.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 28, 2017 at 02:14 PM

    Our engineers are aware of this issue and working to resolve the problem ASAP, for now please accept our apologies about these inconveniences, you'll be notified when the issue gets resolved.

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    Answered by cbrigham on February 28, 2017 at 02:29 PM
    Please be aware my issue is NOT the same as the issue posted earlier and shown below.  My issue: The photo files uploaded from my camera roll on my iPad shows up as a link as opposed to the actual photo once downloaded into PDF document.


    Files not uploading to form

    Asked by crsslo on February 28, 2017 at 01:07 PM

    Users are receiving this error on all forms with file uploads:


    Upload Error
    File could not be uploaded for some reason.

    Please go back and fix the problem(s)
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 28, 2017 at 04:11 PM

    The issue is happening to one of our servers where we store files. So it might be affecting files coming from widgets as well, nevertheless, I've forwarded it to our engineers.