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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No longer receiving notification when a bride submits a consultation form on our website. Please advise.

    Asked by dhflowers on February 28, 2017 at 03:05 PM

    Confirmed account is setup properly and going to a working email.

    Confirmed we are not on your bounce list.

    Is there a direct number to contact Tech Support directly?

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on February 28, 2017 at 03:52 PM

    The email address  dhflowers557@bellsouth.net is the bounce list

    So it seems BellSouth servers are rejecting the emails coming from ours.  I've removed it from the bounce list, please check this guide in order to prevent future problems like this: