What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel my Upgrade, Just for now

    Asked by James Finlen  on February 28, 2017 at 04:15 PM

    Good Evening, I signed up for the upgrade to the 25 forms last night, however, since learning of the discount for Non- Profits I would like to wait until I can get my paperwork together and then Re- Sign Up under the discount. Would you be able to refund the $19.99 that I paid last night until I have everything together for the Non- Profit? I am also a school teacher (jfinlen@effingham.k12.ga.us), if that counts for the discount, Thanks!

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    JotForm Support

    Answered by jonathan on February 28, 2017 at 08:30 PM

    As requested I have now cancelled the latest payment for your subscription plan with username Jaf3778 

    I have submitted the refund request as well for the cancelled payment. Expect the refund amount to reflect on your bank account after a week at the least.

    You can also the link below should you want to apply for discount for education organization.



    Let us know if you need further assistance.